TERMS AND CONDITIONS OF SALE AND USE OF PALAIS DES THES GIFT CARDS
LE PALAIS DES THES, a "Société Anonyme" under French law with capital of 587,680 euros, registered in the Paris Trade Register under number 339 752 636, with headquarters at 64, rue Vieille du Temple – 75003 PARIS – France (hereinafter "PALAIS DES THES") manages a multichannel system of Gift Cards (hereinafter the "Gift Cards") which can be used by any customer (hereinafter the "Customer") in any Palais des Thés store located in Metropolitan France which is participating in the Gift Card system as shown in the list in Appendix 1 (hereinafter the "Participating Store") and in the online store https://www.palaisdesthes.com/fr/ (hereinafter the "Website").
The purpose of these terms and conditions (hereinafter the "T&Cs") is to govern the sale, methods, content and conditions of use for the Gift Cards, and the rights and obligations of the Customer in this context.
By purchasing and/or using a Gift Card, the Customer agrees to accept and abide by these T&Cs in full, a fact that the Customer expressly acknowledges. The Customer undertakes to use the Gift Cards in accordance with the provisions set out in these T&Cs.
Article 1: Purchasing a Gift Card
1.1. Purchase by the Customer
The Gift Card may be a physical card or a virtual e-Gift Card.
The physical Gift Card can be purchased in any of the Participating Stores in Metropolitan France. The e-Gift Card can be purchased on the Website.
To purchase a Gift Card, the following conditions must be met:
i. the purchaser must be an individual with the legal capacity to enter into a contract ;
ii. the purchaser must accept these T&Cs ;
iii. when purchasing on the Website, the purchaser must create a user account.
A unique number is included on each Gift Card.The Customer has the option to purchase a Gift Card for themselves or to give this to a person of their choosing. When purchasing an e-Gift Card, the Customer may enter the e-mail address of the beneficiary of the Gift Card, who will receive it directly by e-mail.
The Gift Card is not nominative and may be freely transferred to a third party, but only free of charge.
The Customer chooses the amount of the Gift Card, which must be between 10 (ten) and 150 (one hundred and fifty) euros.
The Customer pays for the Gift Card using one of the methods of payment available in the Participating Stores or on the Website.
1.2. Customising the Gift Card
When purchasing an e-Gift Card, the Customer has the option to enter the first name and surname of the beneficiary of the Gift Card, along with a personal message which will be displayed on the visual on the e-Gift Card.
PALAIS DES THES cannot be held liable for the texts written by the Customer and cannot guarantee their accuracy. By adding the written content, the Customer gives their irrevocable agreement that this content can be used for the purposes of the service. The added content must not: (a) infringe the intellectual property rights of any third parties; (b) violate any law applicable in France; (c) be defamatory, disparaging, insulting or threatening; and/or (d) obscene or paedophilic. Ifthis requirement is not met, PALAIS DES THES reserves the right to delete any personal content added, at its sole discretion, with or without notice.
1.3. Fraud prevention
PALAIS DES THES has the right to refuse any Gift Card order deemed to be suspicious or abnormal.
As part of an analysis of the risk of online fraud, PALAIS DES THES reserves the right to request documents from the Customer to prove their identity. If such documents are required, the order will be suspended and the Customer will be immediately informed on the confirmation page after payment, and also by e-mail.
If the documents are not sent by the Customer or the order is refused by PALAIS DES THES, the payment will be reimbursed to the Customer within a maximum of five (5) days.
Article 2: Duration of validity of the Gift Card
The physical Gift Card is activated at the time of purchase in the Participating Store.
The e-Gift Card is activated when it is sent by e-mail, as directed by the Customer:
- either when it is purchased on the Website;
- or on a different date chosen by the Customer, no later than 12 months from the date of purchase.
The Gift Card is valid for 12 (twelve) months from its activation date. The Gift Card cannot be used after its period of validity has expired, nor can it be renewed or exchanged, and it cannot give rise to any reimbursement or payment in cash, nor to any benefit of any kind whatsoever.
The date of the end of validity can be checked online at the following address: https://www.palaisdesthes.com/fr/e-carte-cadeau/ by entering the number of the Gift Card.
Article 3: Using the Gift Card
The Gift Card, whether physical or an e-Gift Card, may be used:
- in a Participating Store, upon presentation at the checkout of the physical Gift Card or e-Gift Card;
- on the Website for any delivery within Metropolitan France.
The Gift Card can be used for any purchase of Palais des Thés products, including during promotional offers. It cannot be used to purchase a Gift Card. The Gift Card can be used for one or more separate purchases, until the full amount has been debited.
Provided that they are valid and that the total amount does not exceed one hundred and fifty (150) euros per transaction, several Gift Cards may be used by the Customer to pay for their purchases.
The Customer may consult the balance of the Gift Card:
- in a Participating Store by supplying the salesperson with the number inscribed on the Gift Card;
- online ate the following adress https://fr.gift.palaisdesthes.com/ecard/balance/consult.
If one or more Palais des Thés products purchased either in full or in part with the Gift Card are returned, the purchase or purchases shall always be reimbursed in kind, namely by crediting the amount for the returned purchase(s) back onto the Gift Card; under no circumstances shall the reimbursement be made in cash, cheque, or via bank card. The reimbursement shall be made exclusively onto the Gift Card used for the payment, up to the limit of the amount initially paid with the Gift Card.
Article 4 : Loss, theft, or damage to the Gift Card
In the event of loss, theft or damage of the Gift Card, no new card will be provided to the Customer. No request for reimbursement of the fraudulently acquired Gift Card shall be honoured.
Article 5 : Cooling-off period
If the Gift Card is purchased on the Website, the Customer shall be entitled to a cooling-off period in accordance with article L.221-18 of the French Consumer Code.
This means that the Customer has a period of 14 (fourteen) days from the date the Gift Card was purchased to exercise their right to change their mind, by sending the retraction form available online (https://www.palaisdesthes.com/media/wysiwyg/cgv/demande-retractation.pdf) by e-mail to customer services service-client@palaisdesthes.com or by mail to the following adress : Palais des Thés Service Client–Rétractation,10 rue Mercœur,75011 Paris.
If the cooling-off period is utilised, PALAIS DES THES shall reimburse the Customer with the amount of the Gift Card, via the method of payment used for purchase.
The Customer is hereby informed and accepts that they will lose their right to a cooling-off period if all or part of the Gift Card is used before the end of the cooling-off period.
Outside of the statutory cooling-off period described above, the purchase of a Gift Card cannot be cancelled, reimbursed or returned. The Gift Cards cannot be taken back, exchanged, or refunded.
Article 6 : Accessibility and availability of the Gift Card
PALAIS DES THES undertakes to provide the services linked to the Gift Card diligently, it being specified that it is subject to an obligation of means, to the exclusion of any obligation of result, which the Customer expressly recognises and accepts.
PALAIS DE THES reserves the right to temporarily or definitively interrupt access to and use of the Gift Cards, specifically for maintenance reasons.
PALAIS DES THES cannot be held liable for any temporary access difficulties or inability to access the Gift Cards which may occur due to circumstances not under its control, force majeure events, or even, for the use of Gift Cards on the Website, those which are due to disruptions to the telecommunications networks.
Should the Gift Cards be withdrawn, PALAIS DES THES nevertheless undertakes to allow the use of the Gift Cards in all Participating Stores until the end of the date of validity specific to each Gift Card.
In any case, unless otherwise governed by applicable rules, the liability to which PALAIS DES THES is subject under these T&Cs is expressly limited to direct and certain damage suffered by the Customer only and which is linked to the use of the Gift Card or the inability to use the Gift Card.
Article 7 : Modification of the terms and conditions
These T&Cs can be accessed and printed at any time on the PALAIS DES THES terms and conditions of sale page, which can be accessed using a link from the website https://www.palaisdesthes.com/fr/.
The T&Cs can also be consulted on request in Participating Stores, and can be transmitted following a request sent to the Customer Service using the contact details given in article 9 below.
PALAIS DES THES reserves the right to modify these T&Cs at any time. If these T&Cs are modified, Customers will be notified of the latest version using any method available.
Information will be displayed in the Participating Stores and on the website https://www.palaisdesthes.com/fr/ at least fifteen (15) days in advance.
No modification or change to the T&Cs and/or the methods for using the Gift Card shall give rise to any customer compensation.
Article 8 : Personal data
The Customer is informed that the personal data pertaining to them collected as part of the purchase and/or use of the Gift Card is processed under the responsibility of PALAIS DES THES.
In accordance with the provisions of Law no. 7817 of 6th January 1978 known as the "Data Protection and Civil Liberties Act", and regulation no. 2016/679 of the European Parliament and of the Council of 27th April 2016 known as the General Data Protection Regulation (GDPR), the Customer has the right to access, rectify, delete, oppose and restrict the processing of their data, the right to data portability, and the right to define directivesgoverning what will happen to their data after their death.
To exercise these rights, the Client is asked to contact PALAIS DES THES by e-mail at the adress rgpd@palaisdesthes.com or by mail sent to PALAIS DES THES–DPO–10 Rue Mercoeur–75011 PARIS.
If, after having contacted PALAIS DES THES, the Customer believes that their data rights have not been respected, the Customer may send a claim (complaint) to the Data Protection Authority, the CNIL.
Lastly, to find out more about the way in which PALAIS DES THES processes and manages personal data, the Customer is invited to consult the Privacy Policy on the websitehttps://www.palaisdesthes.com/fr/politique-de-confidentialite/.
Article 9 : Contact
For any requests, questions or complaints, the Customer can contact the Palais des Thés Customer Service using the following details: Service Client - Palais des Thés - 10 rue Mercœur 75011 PARIS; e-mail service-client@palaisdesthes.com; tel: 01 4356 90 90.
Article 10 : Language
If these T&Cs are translated in to one or more languages, only the version in French shall have legal force.
Article 11 : Governing law, jurisdiction and mediation
The T&Cs are governed by French law.
Any dispute relating to the conclusion, validity, interpretation, execution or termination of the T&Cs shall be subject to the French courts with jurisdiction over the headquarters of PALAIS DES THES.
In the event of a dispute, PALAIS DES THES and the Customer undertake to find an amicable solution prior to pursuing any legal action.
For a written complaint sent by the Customer and not resolved by PALAIS DES THES, the Customer is informed that they may have free access to a consumer mediation service to aid in the amicable resolution of their dispute. In this case, the Customer may contact the Centre de Médiation de la Consommation de Conciliateurs de justice (known as "CM2C") via their website using this linkhttps://www.cm2c.net/.
This official organisation for the amicable resolution of consumer disputes and mediation can be contacted:
- by e-mail at the following adress: cm2c@cm2c.net;
- by mail (with inclusion of an e-mail address, a telephone number and a written claim) to the following address: CM2C–49 rue de Ponthieu–75008 PARIS;
- by telephone on the following number: 01 89 47 00 14.
If the Customer uses the services of the CM2C, they must inform PALAIS DES THES immediately. It is understood that the solution proposed by the mediation service is not binding on either the Customer or PALAIS DES THES.
Article 12 : General stipulations
Should one of the stipulations of the T&Cs be deemed unenforceable or considered null and void or declared as such in application of a law or regulation or following a court decision that has become final, the other stipulations shall retain their full force and scope.
Appendix : List of stores in mainland France
| Store Name | Adress |
|---|---|
| AIX EN PROVENCE | 1 rue Chabrier 13100 Aix en Provence |
| ANGERS | 3 rue d'Alsace, 49000 Angers |
| ANNECY | 2 RUE CARNOT, 74000 ANNECY |
| ANTONY | 29 bis rue Auguste Mounié, 92160 Antony |
| ARRAS | 11 Rue Ronville, 62000 ARRAS |
| AVIGNON | 15 rue des Marchands, 84000 Avignon |
| AVIGNON LE PONTET | Centre Commercial Aushopping Avignon Nord, 533 avenue Louis Braille, 84130 Le Pontet |
| BAYONNE | 52 rue Victor Hugo, 64100 Bayonne |
| BESANCON | 59 rue des Granges, 25000 Besançon |
| BEZIERS | Centre Commercial Polygone – 3 Carrefour de l’Hours / Niveau canal, 34500 Béziers |
| BORDEAUX BEGLES RIVES D'ARCINS | Centre Commercial Rives d'Arcins Rue des Frères Lumières, 33130 Bègles |
| BORDEAUX CENTRE | 55 cours de l'Intendance 33000 Bordeaux |
| BORDEAUX MERIGNAC SOLEIL | Centre commercial Mérignac Soleil, 33700 Mérignac |
| BOULOGNE-BILLANCOURT | 69 boulevard Jean Jaures, 92100 Boulogne |
| BOURGES | 15 Rue Mirebeau, 18000 BOURGES |
| BREST | 71 Rue Jean Jaurès, 29200 Brest |
| CAEN | 12 rue du Moulin, 14000 Caen |
| CARRE SENART | CC Carré Sénart, 3 allée du Préambule, 77566 Lieusaint |
| CHALON SUR SAONE | 8 Rue du Châtelet, 71100 Chalon sur Saône |
| CHARTRES | 49 rue du Soleil d'Or, 28000 Chartres |
| CLERMONT-FERRAND | 21 rue des Gras, 63000 Clermont-Ferrand |
| COLMAR | 7 rue des Serruriers, 68000 Colmar |
| COLOMBES | 47 Rue Saint-Denis, 92700 Colombes |
| COMPIEGNE | 16 et 18 Rue des Trois Barbeaux, 60200 COMPIEGNE |
| DIJON LIBERTE | 24 rue de la Liberté, 21000 Dijon |
| DIJON TOISON D'OR | CC Toison d‘Or, N 74 21000 Dijon |
| ENGHIEN-LES-BAINS | 63 Rue du Général de Gaulle, 95880 Enghien-les-Bains |
| ETREMBIERES | Centre Commercial Shopping Etrembières, 21 Rue de l'Industrie, 74100 Etrembières |
| GRENOBLE GRAND PLACE | 80 Grand Place, 38100 Grenoble |
| GRENOBLE ST JACQUES | 18 rue Saint Jacques, 38000 Grenoble |
| ISSY-LES-MOULINEAUX | 5 promenade Coeur de Ville, 92130 Issy-les-Moulineaux Paris |
| LA ROCHELLE | 42 bis rue des Merciers, 17000 La Rochelle |
| LE HAVRE | Centre Commercial Espace Coty, 22 Rue Casimir Périer, 76600 Le Havre |
| LE MANS | 20 rue de Bolton, 72100 Le Mans |
| LEVALLOIS SO OUEST | CC So Ouest, 31 rue d'Alsace, 92300 Levallois Perret |
| LILLE CENTRE | 6-8, rue du Curé Saint-Etienne, 59800 Lille |
| LILLE FLANDRES | Gare Lille-Flandres, Place des Buisses, 59000 Lille |
| LORIENT | 9 rue de la Patrie, 56100 Lorient |
| LYON CROIX ROUSSE | 5 grande rue de la Croix Rousse, 69004 Lyon |
| LYON ECULLY | Chem. Jean-Marie Vianney, Grand Ouest, 69130 Écully |
| LYON FRERES LUMIERES | 98 Av. des Frères Lumière, 69008 Lyon |
| LYON PART-DIEU | 17 rue du Docteur Bouchut, 69003 Lyon |
| LYON SAINT NIZIER | 3 place Saint Nizier, 69001 Lyon |
| LYON SAXE | 9 avenue Maréchal de Saxe, 69006 Lyon |
| MARSEILLE PARADIS | 57 rue de Paradis, 13006 Marseille |
| MARSEILLE TERRASSES | Centre Commercial des Terrasses du Port - 9 quai du Lazaret / Niveau 2, 13002 Marseille |
| MENTON | 8 rue Saint-Michel, 06500 Menton |
| METZ | 9 rue de Ladoucette, 57000 Metz |
| MONTPELLIER | 37 rue Saint Guilhem, 34000 Montpellier |
| MONTPELLIER ODYSSEUM | Centre commercial Odysseum, 2 Pl. de Lisbonne, 34000 Montpellier |
| MULHOUSE | Cour des Maréchaux, 25 rue Lambert, 68100 Mulhouse |
| MUNDOLSHEIM | CC Cora Mundo 63 Route Nationale, 67452 Mundolsheim |
| NANCY | 23 rue des Dominicains, 54000 Nancy |
| NANTES | 35 rue de Verdun, 44000 Nantesn |
| NEUILLY | 26 rue Madeleine Michelis, 92200 Neuilly sur Seine |
| NICE CAP 3000 | CC Cap 3000, 317 avenue Eugène Donadei, 06700 St Laurent du Var |
| NICE LIBERTE | 3 rue de la Liberté, 06000 Nice |
| NIMES | 2 place de l'Horloge, 30000 Nîmes |
| PARIS ANNONCIATION | 21 rue de l'Annonciation, 75016 Paris |
| PARIS CHERCHE MIDI | 61 rue du Cherche Midi, 75006 Paris |
| PARIS COMMERCE | 58 rue du Commerce, 75015 Paris |
| PARIS FBG ST ANTOINE | 81 rue du Faubourg Saint Antoine, 75011 Paris |
| PARIS LEVIS | 36 rue de Lévis, 75017 Paris |
| PARIS MARAIS VIEILLE-DU-TEMPLE | 64 rue Vieille du Temple, 75003 Paris |
| PARIS MARTYRS | 13 rue des Martyrs, 75009 Paris |
| PARIS MOUFFETARD | 108 Rue Mouffetard, 75005 Paris |
| PARIS ORDENER | 121 rue ordener, 75018 Paris |
| PARIS PYRENEES | 222 Rue des Pyrénées, 75020 Paris |
| PARIS RAYMOND LOSSERAND | 25 rue Raymond Losserand, 75014 Pariss |
| PARIS ST DOMINIQUE | 74 Rue Saint-Dominique, 75007 Paris |
| PARIS TRONCHET | 18 rue Tronchet, 75008 Paris |
| PARLY 2 | CC Parly 2, 78150 Le Chesnay |
| POITIERS | 1 bis rue du Marché Notre Dame, 86000 Poitiers |
| QUIMPER | 15 rue Kéréon , 29000 Quimper |
| REIMS | 14 rue de l'Etape, 51100 Reims |
| RENNES 2 | 3 Rue Chateaurenault, 35000 Rennes |
| RENNES JULES SIMON | 3 rue Jules Simon, 35000 Rennes |
| ROUEN | 60-62 Rue de la Champmesle, 76000 Rouen |
| RUEIL MALMAISON | 1 place de l'Eglise, 92500 Rueil-Malmaison |
| SAINT-GERMAIN-EN-LAYE | 1 rue des Louviers , 78100 Saint-Germain-en-Laye |
| SALON DE PROVENCE | 104 Cours Victor Hugo, 13300 Salon de Provence |
| STRASBOURG | 124 Grand'Rue, 67000 Strasbourg |
| TOULON | 10 rue Berthelot, 83000 Toulon |
| TOULOUSE BLAGNAC | CC Blagnac, 2 allée Emile Zola, 31700 Blagnac |
| TOULOUSE LABEGE | Centre commercial Labège 2, 700 La Pyrénéenne, 31670 Labège |
| TOULOUSE MARCHANDS | 42 Rue des Marchands / 59 Rue des Filatiers, 31000 TOULOUSE |
| TOULOUSE POMME | 63 rue de la Pomme, 31000 Toulouse |
| TOURS | 26 rue Nationale, 37000 Tours |
| VALENCE | 33 RUE MADIER DE MONTJAU, 26000 VALENCE |
| VALENCIENNES | 10 Rue de la Paix, 59300 Valenciennes |
| VELIZY 2 | Centre Commercial Westfield Velizy 2, 78140 Vélizy - Villacoublay |
| VICHY | 1 Rue Georges Clémenceau, 03200 Vichy |
| VILLEFRANCHE | 1003 Rue Nationale, 69400 Villefranche Sur Saone |
| VILLENEUVE D'ASCQ | Centre Commercial V2, 59650 Villeneuve d'Ascq |
| VINCENNES | 21-23 rue du Midi, 94300 Vincennes |